Refund & Cancellation Policy

Last Updated: 02/04/2026

At Quadra4, we aim to provide a smooth and transparent shopping experience.

This policy outlines the terms for order cancellations and refunds.

1. Order Cancellation

a. Before Dispatch

• Orders can be cancelled before they are shipped.
• To cancel, contact us immediately with your Order ID.
• A full refund will be processed for prepaid orders.

b. After Dispatch

• Once the order is shipped, cancellation is not allowed.
• However, you may request a return after delivery as per our return policy.

2. Refund Policy

Refunds are processed under the following circumstances:

• Order cancelled before dispatch
• Product is damaged, defective, or incorrect
• Return request approved after inspection
• Failed or duplicate payment transactions

3. Refund Process

• Once your refund request is approved, it will be processed within 5–7 business days
• Refund will be credited to the original payment method used during purchase
• In case of Cash on Delivery (if applicable), refunds will be processed via bank transfer

4. Return-Based Refunds

• Refunds for returned products will be initiated only after the product is received and inspected
• The product must be unused and in original packaging

5. Non-Refundable Situations

Refunds may not be provided in the following cases:

• Product returned in used or damaged condition
• Missing original packaging or accessories
• Return request raised after the allowed time period
• Services already completed

6. Late or Delayed Refunds

• If you haven’t received your refund within the expected time:
  • Check your bank account
  • Contact your payment provider
• If the issue persists, contact us for assistance

7. Contact Us

For cancellation or refund-related queries:

Quadra4
📞 Phone: +91 990 099 7200
📧 Email: quadra4.detailing@gmail.com