Shipping and Returns Policy

Last Updated: 02/04/2026

At Quadra4, we aim to provide a smooth and reliable shopping experience.

This policy outlines our shipping process, delivery timelines, and return guidelines.

1. Shipping Policy

a. Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

b. Delivery Timeline

• Estimated delivery time: 3–7 business days depending on your location.
• Remote areas may require additional time.

c. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout.
• Free shipping may be offered on select products or promotional orders.

d. Order Tracking

• Once your order is shipped, you will receive a tracking ID via SMS/Email.
• You can track your order through the courier partner’s website.

e. Delivery Issues

• If your order is delayed or not delivered, please contact us.
• Quadra4 is not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.

2. Returns Policy

We accept returns under the following conditions:

• The product is damaged, defective, or incorrect upon delivery
• Return request is raised within 7 days of delivery
• Product must be unused and in original packaging with invoice

3. Non-Returnable Items

• Used or installed automotive parts
• Customized or special-order items
• Clearance or sale items
• Services once completed

4. Return Process

To initiate a return:

1. Contact us at quadra4.detailing@gmail.com or call +91 990 099 7200
2. Share your Order ID and issue details
3. Provide images/videos (if product is damaged/defective)
4. Our team will review and approve your request

5. Refund Policy

• Refunds are processed after inspection and approval
• Refund will be credited to the original payment method
• Processing time: 5–7 business days

6. Replacement Policy

• Replacements are provided for damaged, defective, or incorrect items
• Subject to product availability

7. Shipping Charges for Returns

• If the return is due to our error (wrong/damaged product), we will bear the return shipping cost
• Otherwise, return shipping charges may be borne by the customer

8. Order Cancellation

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not possible

9. Contact Us

For shipping or return-related queries:

Quadra4
📞 Phone: +91 990 099 7200
📧 Email: quadra4.detailing@gmail.com